Monitoring Center Analyst

KEY RESPONSIBILITIES

Constantly monitoring anomalous activities, events, and alerts and making interventions to avert possible service downtimes or minimise downtimes of IT services.

Working with technical teams to conduct root cause analysis to resolve the problem and prevent future incidents and issues.

Managing, coordinating, and resolving IT related incidents from monitoring

Share threat analysis, statistical analysis, event analysis and reports from the monitoring tool

Identification of areas for further investigation, improvement and/or correction based on reported metrics.

Performance reporting and improvement recommendations

Installations, troubleshooting and maintenance of the Monitoring software used by the bank.

1st level support on the various bank systems, Network & Channels.

Optimization and quality of service reporting

DAILY RESPONSIBILITIES

Perform real time monitoring of infrastructure and applications that ensures proactive interventions to avert possible service outages/downtimes

Managing and coordinating high Impact IT related incidents reported through the various channels including i.e Email, Social Media and Phone calls

Share daily threats, events , statistical analysis and reports from the monitoring tool

Identification of areas for further investigation, improvement and/or correction based on reported metrics.

ACADEMIC QUALIFICATIONS

Detail Specific Field or Qualification Need Type4

Bachelor’s Degree Information Technology, Computer Science, or a related discipline RQ

Professional Certification

ITIL Foundation RQ

Professional Qualifications

Microsoft Certified Desktop Support Technician (MCDST) certification/ Microsoft Office User Specialist (MOUS)/ MCP/ MCSE /MCITP/MCTS/A+/ AA

EXPERIENCE

Detail Minimum No of Years Need Type5

Total Minimum No of Years Experience Required 2 Years ES

Monitoring or support /Customer service 1 Year ES