Junior NOC Engineer

Key Responsibilities:

Monitor network, server, application, cloud, and infrastructure alerts using approved monitoring tools.

Perform first-level troubleshooting and resolution of common incidents.

Escalate incidents exceeding defined thresholds to the Senior NOC Engineer or relevant support teams.

Acknowledge, log, categorize, and prioritize incidents according to SLA requirements.

Monitor WAN, LAN, VPN, internet connectivity, firewalls, and critical applications.

Execute routine health checks and operational checklists.

Support implementation of approved changes and perform post-change monitoring.

Maintain accurate incident records, shift reports, and operational logs.

Follow documented procedures, runbooks, and recovery guides.

Assist in disaster recovery and business continuity testing activities.

Identify recurring alerts and report them to the Senior NOC Engineer for further analysis.

Support service restoration activities during incidents.

Escalate potential risks and service-impacting events promptly

Who We’re Looking For

Essential Knowledge/Skills and Experience Required:

Bachelor’s Degree in Information Technology, Computer Science, Telecommunications, or related field.

2-3 years of experience in NOC, Network Operations, Infrastructure Support, or IT Operations.

Key Skills & Competencies

Network monitoring tools (Grafana, Prometheus, Datadog, Nagios.

Basic networking concepts: TCP/IP, DNS, DHCP

Routing & Switching: VPNs, VLANs

Windows and Linux server administration fundamentals.

Incident and problem management processes.

Understanding of cloud environments (Azure or AWS).

Basic scripting knowledge (PowerShell, Bash, or Python).

ITSM tools such as ServiceNow or Jira Service Management.