Attachment – ICT

STUDENT ATTACHMENT – INFORMATION AND COMMUNICATION TECHNOLOGY (OPERATIONS AND INFRASTRUCTURE) – 1 POSITION Attachment Period: 3 months (non-renewable) Reporting to the Director Technology & Business Modernization, the selected candidate will be responsible for: Log and categorize all calls related to Incidents, Help Requests, and Requests for Information, including initial triage. Deliver 1st-line technical assistance for common hardware, software, and network issues (e.g., connectivity checks, application restarts). Conduct service follow-ups on resolved issues and providing users with basic feedback on call status. Assist in preparing weekly reports on service requests and incidents by gathering and organizing data. Assist in installing and configuring basic standard software and printers on laptops and desktops with guidance.

Minimum Requirements

A continuing student pursuing a Bachelor’s degree in either Computer Science, Information Technology, Information Science, Data Science, Software Engineering, or an equivalent qualification from a recognized and accredited institution.