Assistant Director-ICT

Description

The office holder will be responsible for the provision and technical support of the IT infrastructure, communications and mobilizing systems, including architectural design, functionality and security, and management of the day-to-day operations of the IT Infrastructure Team ensuring an effective, efficient and best value IT service is provided.

Responsibilities

Managing customer requirements and expectations via regular communications at all levels and implementation of action plans to improve the customer IT experience to maintain high levels of customer satisfaction;

Ensuring the IT Infrastructure Team develop, document, review and improve operational processes and procedures that cover all areas of the IT Infrastructure Team’s responsibilities and that they are fit for purpose, in line with ISO 27001 and ITIL standards and are kept complete, current and accurate;

Ensuring the IT Infrastructure Team keep the IT infrastructure secure from internal and external threats and that all privileges are proactively managed;

Managing contracts and relationships with external suppliers and support organizations;

Managing major IT infrastructure related projects through the complete project lifecycle from project initiation to end project review, undertaking proactive monitoring of costs, timescales and resources throughout;

Responsible for ensuring the IT Infrastructure Team complete the lifecycle planning, installation, testing, upgrading, control and management of all configuration items of the IT infrastructure including all documentation, software, hardware and firmware assets, while ensuring that all records are complete, current and accurate;

Managing the IT Infrastructure Team to ensure that appropriate action is taken to investigate and resolve all reported incidents and problems associated with the IT infrastructure in line with Service Level Agreements;

Managing the assessment, analysis, documentation and implementation of all changes to the configuration items of the IT infrastructure;

Responsible for ensuring the IT Infrastructure Team design, implement, maintain and test strategies, procedures and contingency plans for all systems, data and components to ensure IT services are restored in a timely fashion in the case of a disaster;

Maintaining the organizational Enterprise Architecture under the guidance of Adviser, Infrastructure & Architecture;

Conducting secure configuration, deployment, testing and analysis of all components of cloud, network and server infrastructure components;

Developing technical specifications and terms of reference for relevant services;

Working closely with staff from other divisions who are implementing IT Projects to provide infrastructure platforms and manages overall system availability and implements a resilient technical architecture to reduce failures;

Working with facilities management to ensure that environmental requirements for on premise infrastructure are met and responsible for overall day-to-day system configuration, administration, and monitoring;

Monitoring and evaluating the efficiency and effectiveness of infrastructure service delivery methods and procedures; and

Monitoring business critical processes and systems while also undertaking de-commissioning of infrastructure at end of life.

Requirements

At least twelve (12) years of relevant work experience, three (3) of which must have been at a supervisory or management level in a large organization or in a comparable position.

Bachelor’s degree in computer science, Information Communication Technology, Electronics Engineering or its equivalent qualification from a recognized and accredited institution;

Master’s degree in computer science, Information Communication Technology, Electronics Engineering or its equivalent qualification from a recognized and accredited institution;

Expert Level Certification in the relevant thematic Area in IT (Database Administrator, Network Administrator, Cybersecurity, Data Analytics, Helpdesk Support, Servers and Storage);

Attended a Leadership Course lasting not less than four (4) weeks from a recognized and accredited institution;

Demonstrated a high degree of professional competence, administrative capabilities and initiative in the general organization and management of IT.