Technical Support Engineer

Role Description

Are you a technical problem-solver who thrives on resolving complex system challenges? Join OnfonMobile Group as an L3 Support Engineer and help maintain reliable systems through advanced technical support, incident resolution and permanent solutions.

Key Responsibilities

Resolve escalated technical incidents across applications, integrations and infrastructure.

Conduct root cause analysis and coordinate permanent fixes.

Perform production diagnostics using logs, databases and monitoring tools.

Develop and maintain technical runbooks.

Provide technical training and participate in the 24/7 P1 on-call rotation.

Qualifications

Bachelor’s degree in Computer Science, IT or a related field.

At least 5 years’ experience in technical support or engineering.

Strong knowledge of Linux, SQL, APIs and networking.

Understanding of cloud technologies.

Experience with telecommunications or fintech systems.