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L3 Support Engineer

Onfon Mobile
Nairobi
Full-time
Posted: 2026-11-13

About Onfon Mobile

Onfon Mobile was established in 2022 as a subsidiary of Onfon Group with a bold vision: to spearhead the supply of affordable smartphones across Africa. Starting from our headquarters in Nairobi, Kenya, we've rapidly expanded our footprint to serve the diverse needs of the African continent. Our strategic presence includes branches in Kampala (Uganda)... View All Jobs at Onfon Mobile

Description

We are looking for a highly skilled and qualified L3 Support Engineer to join Onfon Mobile in Nairobi.

Qualifications

KEY RESPONSIBILITIES

Resolve escalated technical incidents across applications, integrations and infrastructure.

Conduct root cause analysis and coordinate permanent fixes.

Perform production diagnostics using logs, databases and monitoring tools.

Develop and maintain technical runbooks.

Provide technical training and participate in the 24/7 P1 on-call rotatio

QUALIFICATIONS & EXPERIENCE

At least 5 years’ experience in technical support or engineering.

Strong knowledge of Linux, SQL, APIs and networking.

Understanding of cloud technologies.

Experience with telecommunications or fintech systems..

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