Application Support Analyst, Payments

Standard Chartered Kenya

Nairobi

Full-time

About Standard Chartered Kenya

Standard Chartered PLC is a leading British multinational bank that operates primarily in Asia, Africa, and the Middle East. In Kenya, it operates as Standard Chartered Bank Kenya Limited, established in 1911, and is one of the country\'s oldest and largest international banks

Description

Lead the support, administration, and maintenance of card issuing and acquiring systems, ensuring high availability, security, performance, and compliance of payment card platforms. Support the operational delivery of digital payment channels including ATM, POS, agency banking, merchant services, e-commerce, QR, and mobile wallets. Manage system upgrades, integrations, and product implementations whilst collaborating with business, technology, vendors, risk, and operations teams to deliver stable, customer-focused digital channel services. The role will provide technical leadership and coaching to junior specialists and application support teams, guiding them in incident resolution, root cause analysis, operational best practice, knowledge sharing, and continuous improvement

Qualifications

Field of Study:

First Degree in Information Technology, Computer Science, Engineering, or related technical field
Preferred Certifications – ITIL, PCI DSS, ISO 27001 or payment industry certifications are desirable (VISA and Mastercard).
CISSP and CISM (added advantage).
Experience Required

Minimum of 5–7 years of experience supporting card issuing and/or acquiring systems in a banking or payment services environment
Demonstrated experience with card management systems, payment switches, or payment processing platforms – Strong understanding of card payment processing and transaction flows
Proficiency with SQL databases and the ability to write queries for troubleshooting and reporting – Knowledge of Windows and/or Linux server environments
Familiarity with APIs, web services, and system integration technologies
Banking or payment services experience: Industry certifications such as ITIL, PCI DSS, ISO 27001, or payment industry certifications (VISA and Mastercard)
Additional Information

Behavioural Competencies:

Developing Expertise
Generating Ideas
Managing Tasks
Producing Output
Taking Action
Team Working
Upholding Standards
Technical Competencies:

Card issuing and acquiring platforms
Payment switches and transaction routing
EMV chip card technology
ISO 8583 messaging standards
PCI DSS compliance
ATM and POS transaction processing
Card personalization processes
Fraud monitoring and transaction analysis
SQL Server, Oracle, or PostgreSQL databases
REST/SOAP APIs
HSM Administration
Cryptographic Key Management