Application Support Analyst, Integrations

Type of Qualification: First Degree

Field of Study: Computer Science, Information Technology, Software Engineering, or a related technical field.

Any of the below professional/Technical Certifications (Preferred)

IBM Cloud Pak for Integration (CP4I) Administration

API Gateway certifications (e.g., IBM API Connect Certified Administrator, Apigee Certified Engineer, or AWS Certified API Developer)

IBM Certified Solution Developer – IBM MQ or IBM DataPower Gateway

IBM Certified Administrator – IBM MQ or IBM DataPower Gateway

DevOps-related certifications (e.g., Docker Certified Associate, Jenkins Engineer, or HashiCorp Certified: Terraform Associate)

Certified Kubernetes Administrator (CKA)

Red Hat Certified Specialist in OpenShift Administration (EX280) or Red Hat Certified Engineer (RHCE)

Experience Required 3-4 years

Middleware & Integration Platforms: Hands-on experience administering and supporting IBM MQ and IBM DataPower Gateway in high-volume production environments.

API Management: Proven experience managing and troubleshooting API Gateways (IBM API Connect, Apigee, or equivalent), including policy configuration, security enforcement (OAuth, JWT, mTLS), rate limiting, and developer portal administration.

Cloud Pak for Integration (CP4I): Hands-on experience administering and supporting IBM Cloud Pak for Integration components, including platform installation, lifecycle management, and integration with underlying OpenShift infrastructure.

Production Support: Proven track record of providing 24/7 on-call production support for mission-critical integration platforms, with demonstrated ability to diagnose and resolve incidents under pressure within stringent SLAs

CI/CD Pipelines: Hands-on experience building and maintaining CI/CD pipelines (Jenkins, GitLab CI, Azure DevOps, or equivalent) for automated deployment of integration assets and platform configurations.

Root Cause Analysis: Experience conducting formal Root Cause Analyses (RCAs) for major incidents, including documenting technical findings, collaborating with development teams on code fixes, and tracking remediation to closure.

Change & Release Management: Demonstrated experience executing complex zero-downtime deployments, firmware upgrades, and emergency hotfixes in production environments, including thorough pre- and post-validation and rollback planning.

Performance Tuning: Demonstrated experience conducting capacity planning, performance benchmarking, and tuning of middleware and API platforms to optimize throughput, latency, and resource utilization.

Cross-functional Collaboration: Strong experience collaborating with development, infrastructure, networking, and security teams to drive end-to-end incident resolution and platform improvements.

Disaster Recovery (DR): Proven experience designing, testing, and executing DR and failover drills to validate RTO/RPO targets.

Additional Information

Behavioural Competencies:

Checking Things

Documenting Facts

Embracing Change

Managing Tasks

Taking Action

Team Working

Upholding Standards

Technical Competencies:

Application Support

Availability Management

Business Continuity and Disaster Recovery Planning

Continuous Deployment

Database Administration

Network Security Monitoring

Project Management (Project Mgmt)

Stakeholder Management

Testing (unit, regression, integration)

Trouble Shooting