QA Lead / Test Manager

Role Purpose

Owns end-to-end execution of System Integration Testing (SIT) for Mobile Banking Apps and holds broader quality-oversight responsibility across the full programme, including phases executed by other teams and partner organisations.

Key Responsibilities

Own the Master Test Strategy and keep it current as programme understanding evolves.

Chair daily defect triage; own defect severity and root-cause classification discipline.

Maintain full traceability from source requirement through test case to defect resolution.

Deliver weekly status reporting with RAG status and top risks to the CTO and Product Owner.

Lead formal sign-off against Exit Criteria before User Acceptance Testing (UAT) begins.

Lead UAT execution across business participants from partner organisations, via a dedicated UAT Coordinator.

Provide quality oversight of programme phases outside direct execution — customer experience review, migration, performance/load testing, security penetration testing, compliance checks, environment stabilisation, and go-live.

Own selection and ongoing validation of vendor-sourced specialist roles (security, architecture and code review, performance, DevSecOps).

Chair a weekly cross-phase coordination sync with all phase owners.

Required Qualifications & Experience

Proven track record leading QA/test management for digital banking, fintech, or large-scale financial-services platforms.

Experience with concurrent/continuous testing models — testing alongside active development, not gated behind a code-freeze milestone.

Demonstrated ability to own both hands-on execution and cross-team quality oversight simultaneously.

Experience managing vendor/contractor relationships for specialist technical roles.

Required Skills & Tools

Test management, banking/fintech domain knowledge, stakeholder communication, defect-tracking tooling administration (e.g. Jira), release governance.

What Success Looks Like

SIT signs off on schedule with zero open Critical/High defects; UAT completes with clean business sign-off; every downstream phase has current, accurate visibility into SIT’s findings.