SD-WAN NOC Engineer – L1

Key Responsibilities

• Monitor SD-WAN devices, WAN links, tunnels, alarms and network performance. • Troubleshoot connectivity, packet loss, latency, routing and device issues. • Log, prioritize and track incidents within agreed SLAs. • Collect diagnostic information and escalate issues to L2 teams. • Coordinate with ISPs, field engineers and customer teams for service restoration. • Support device onboarding, replacements, post-change validation and shift handovers. • Maintain incident updates, reports and troubleshooting documentation.

Required Skills

Cisco Catalyst SD-WAN (Viptela): vManage, vSmart, vBond, cEdge/vEdge, OMP, TLOCs & IPsec.

VMware SD-WAN (VeloCloud): Orchestrator, Edges, Gateways, DMPO & link monitoring.

Fortinet Secure SD-WAN: FortiGate, FortiManager, FortiAnalyzer, SD-WAN & IPsec VPNs.

Strong fundamentals in TCP/IP, subnetting, VLANs, DNS, DHCP, NAT and routing.

Familiarity with CLI, ping, traceroute, monitoring and ticketing tools.

Qualifications

B.E./B.Tech., BCA, B.Sc. IT/Computer Science, Diploma or equivalent experience.

CCNA or relevant vendor certification is an advantage.

Hands-on exposure to at least one listed SD-WAN platform preferred.