Network Administrator

Duties & Responsibilities

Plan, recommend and assist in the design of local or remote computer systems; oversee the day-to-day operation of the computer networks, including LAN-to-LAN and WAN systems; and evaluate system performance and recommend solutions

Network device configuration, management and backup – Ensure consistent baseline configurations, manage all network devices, and maintain backups for swift restoration when needed

Network security – Configure, manage, back up and monitor network firewalls, network access control and logs, and implement network security policy

Provide technical assistance and support to M.P. Shah’s users of the Local Area Network, Wide Area Network and the intranet / internet by selecting and installing bridges, routers, switches, hubs and related equipment that support various networking protocols

Establish, manage and administer the hospital’s ICT security policy and procedures to ensure preventive and recovery strategies are in place, and minimise the risk of internal and external security threats

Analyse and resolve network infrastructure issues in a timely and accurate fashion, and hold responsibility for monitoring the performance and availability of key infrastructure components such as the Wide Area Network, LAN and internet

Serve as a primary contact with networking service providers and customers, and play a key role in negotiating and developing plans for future services; keep abreast of new hardware or software products for system enhancements

Escalate and then coordinate issues and problems to external third-party support, and ensure that all service level agreements (SLAs) for infrastructure support services across the organisation are delivered according to specifications

Configure, manage and back up the enterprise wireless network

Key Performance Indicators

IT support SLA compliance, being the time taken to resolve network and security support issues

Number of network performance and capacity issues

Updated documentation for internal networks, including branches

Network uptime

Regular backup, update and maintenance of network devices

Qualifications, Regulatory & Legal Requirements

Bachelor’s degree in computer science, information communication technology or a related field

Cisco professional certification

Two years’ experience in information technology, with hands-on experience in LAN, WAN and wireless networks