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Officer, IT Platform Support Operations

NCBA Group
Nairobi
Full-time
Posted: 2026-10-29

About NCBA Group

The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.

Description

The IT Platform Support Operations Officer role is responsible for the provision of 1st level support though technical analysis and offering solutions to issues reported or escalated via the ITSM tools in place. The role will also ensure the Daily COB (Close of Business) activities are performed across all Core Platforms as per the documented procedures.

Qualifications

Job Specifications

Ideal Job Specifications

Bachelor’s degree in Computer Science, Information Technology or related field.

Minimum 2 years’ experience with 1 years in an IT service support, systems analysis or service management role within a large highly digitized organization managing mission critical systems.

ITIL Foundation certificate.

One or more IT certifications in areas such as Microsoft Azure, AWS, Microsoft systems, UNIX or Oracle will be an added advantage.

Knowledge & experience working with tools such as Jenkins, ELK Stack, PostMan, SOAPUI, Git, Grafana, Zabbix etc. will be an added advantage.

Good understanding of the financial services and how IT contributes to the success of the financial institutions.

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