IT Lead

Our client, a leading organisation in the manufacturing sector, is seeking a competent and service-oriented IT Lead to provide technical support and maintain reliable IT infrastructure within a factory environment. The successful candidate will play a critical role in ensuring business continuity by resolving IT incidents, supporting production operations, maintaining cybersecurity standards, and coordinating technology-related activities.

Key Responsibilities

Technical Support

Provide technical support for desktops, laptops, mobile devices, printers, scanners, and other IT equipment.

Troubleshoot Windows, Microsoft 365, Outlook, Teams, and other workplace applications.

Diagnose and resolve hardware, software, network connectivity, and peripheral issues.

Install, configure, and maintain approved IT equipment and software.

Manage IT incidents and coordinate escalation to specialist support teams where necessary.

Support meeting rooms and collaboration technologies.

IT Infrastructure and Network Support

Provide first-line support for LAN, Wi-Fi, and network connectivity.

Support network switches, wireless access points, cabling, and factory network infrastructure.

Maintain IP telephony and Teams calling services.

Monitor critical IT infrastructure and promptly escalate outages.

Coordinate IT activities with Engineering, Production, and external service providers.

Cybersecurity and Compliance

Implement established cybersecurity, access-control, and device-compliance requirements.

Maintain appropriate administrative and privileged access controls.

Support endpoint security and user cybersecurity awareness, including phishing prevention.

Coordinate IT access and equipment during employee onboarding, transfers, and exits.

Maintain accurate IT support, security, and compliance documentation.

Factory Safety and Operational Support

Comply with site safety, health, environmental, and permit requirements.

Ensure IT activities within production areas do not introduce operational or safety risks.

Coordinate potentially disruptive maintenance with the relevant factory teams.

Respond promptly to IT failures affecting production continuity.

Plan IT maintenance around operational requirements and support factory projects, upgrades, and technology deployments.

Collaborate with Production, Engineering, Quality, HR, Finance, and Security teams to ensure seamless operations.

Incident and Service Management

Log, categorise, prioritise, resolve, and track IT incidents and service requests through to closure.

Provide clear and timely updates to users and stakeholders.

Escalate major or recurring incidents and contribute to root-cause investigations.

Coordinate third-party vendors and service providers where specialist intervention is required.

Identify recurring technical issues and contribute to continuous-improvement initiatives.

Key Competencies

Strong troubleshooting, analytical, and problem-solving skills.

Excellent customer service and user support orientation.

Strong ownership, accountability, and results orientation.

Ability to work independently and prioritise competing operational incidents.

Clear communication skills when engaging with users, management, and technical teams.

Ability to remain calm and effective during production-critical IT outages.

Strong cybersecurity, compliance, and documentation mindset.

Effective vendor coordination and knowledge-sharing skills.

Commitment to continuous improvement and operational excellence.

Contract Details

This is a six-month contract position offering a monthly salary of KES 150,000.