Analytics, Reports (BI) & Campaign Support Engineer

We are hiring an Analytics & Reports (BI) & Campaign Support Engineer to assist with the seamless functioning of our business analytics, reporting systems, and campaign platforms. This position requires ensuring adequate service availability and performance while supporting various BI initiatives and integration processes. The candidate will play a crucial role in optimizing system configurations and scheduling to ensure that all required metrics are properly tracked and displayed within the operational framework.

Responsibilities

Review daily BI KPI dashboards with relevant departments to ensure accuracy.

Manage the RA validation process before campaigns go live.

Own incidents, track resolution and provide timely stakeholder updates, including escalations.

Maintain functional architecture and system overviews and ensure appropriate capacity management.

Administer data warehouse components to facilitate the availability of reports and dashboards.

Develop and support Business Intelligence and self-service reporting solutions.

Track promotions and process reports relating to remuneration, bonuses and commissions.

Undertake data mining, business process simulation and analysis of trends and data gaps, providing insights to the business.

Support data modelling, dimensioning and report development while ensuring completeness, timeliness and accuracy.

Support campaign project handovers to operations, including UAT sign-off.

Assist the business during requirements gathering for enhancement projects and initiatives.

Support audit and regulatory requirements and ensure compliance with applicable IT and business processes.

Qualifications

Education

Bachelor’s degree in Computer Science or a related discipline.

Professional qualification in databases, ETL and Unix/Linux systems.

1–3 years’ experience in an IT role, preferably within the telecommunications industry.

Experience with ETL platforms such as Canvas, Fractal or Rubix.

Strong experience in SQL.

Experience implementing and operating campaign management systems across multiple business units/customers.

Experience managing diverse and complex platforms and environments.

Strong knowledge of Oracle, DB2 and PostgreSQL databases.

Strong knowledge of Unix systems and ITIL.

Ability to define and implement effective IT service operations processes and manuals.

Ability to influence and collaborate effectively with cross-functional teams without formal authority.

Excellent communication, presentation and organisational skills.