Business Analyst & Delivery Coordinator (Enterprise Solutions & SaaS)

Job Role

The Business Analyst & Delivery Coordinator is responsible for supporting the successful delivery of enterprise technology, SaaS, CRM, and digital transformation projects. The role combines business analysis, project coordination, client engagement, and delivery support. The ideal candidate is highly organized, analytical, and commercially aware, with the ability to bridge communication between clients, technical teams, and business stakeholders.

DUTIES AND RESPONSIBILITIES

Business Analysis & Requirements Gathering

Conduct discovery sessions with clients and stakeholders to gather requirements.

Analyze business processes and identify improvement opportunities.

Translate requirements into clear functional documentation.

Prepare BRDs, user stories, process flows, and requirement matrices.

Project Coordination & Delivery Support

Coordinate day-to-day project activities across teams.

Track timelines, deliverables, and milestones.

Schedule meetings, workshops, and demos.

Maintain project trackers and status reports.

Stakeholder Communication & Client Engagement

Act as a communication link between clients and delivery teams.

Prepare meeting minutes, action logs, and project updates.

Coordinate project review meetings and follow-ups.

Support management of client relationships throughout project lifecycles.

Documentation & Reporting

Maintain organized project documentation and records.

Prepare weekly and monthly delivery status reports.

Support preparation of dashboards and project summaries.

Ensure compliance with documentation standards.

Delivery Governance & Process Improvement

Support structured delivery and project management processes.

Track project KPIs and performance metrics.

Identify inefficiencies and recommend improvements.

Contribute to continuous improvement initiatives.

Cross-Functional Coordination

Work closely with developers, technical leads, sales teams, and project managers.

Coordinate handovers between sales, implementation, and support teams.

Align commercial commitments with operational delivery.

QUALIFICATIONS

Bachelor’s Degree in Business Information Technology, Computer Science, Information Systems, Business Administration, Software Engineering, Project Management, or related field.

Minimum 3–5 years’ experience in business analysis, project coordination, delivery operations, SaaS implementation, CRM/ERP environments, or digital transformation projects.

Experience in client-facing project environments is highly preferred.

COMPETENCIES

Business process analysis

Requirements gathering & documentation

Project coordination & delivery tracking

Stakeholder management

Report writing & presentation preparation

Risk tracking & escalation

CRM/project management tools utilization

Strong organizational ability

Ability to manage multiple priorities