IT & Operations Room Operator (Security) – Laikipia

Key Responsibilities

Monitor Ranch radio communications, EarthRanger, TRBOnet, and other systems to maintain real-time situational awareness.

Coordinate communications and escalate security, wildlife, medical, and environmental incidents to the relevant teams.

Maintain accurate incident logs, records, and reports, and ensure effective shift handovers.

Conduct routine checks on communications and monitoring equipment and promptly report faults.

Maintain and troubleshoot the Ranch’s LAN, Wi-Fi, routers, switches, and access points, including basic network configurations.

Administer M365 users, licences, Teams, SharePoint, and OneDrive while providing first-line IT support to staff.

Maintain IT hardware and licence records, support basic cybersecurity controls, document technical issues, and coordinate escalations with external IT support.

Key Qualifications

Degree or Diploma in IT, Networking, Computer Science, or a related field.

3+ years experience in operations room, communications, IT support, security operations, with knowledge of radio etiquette and communication protocols.

Solid understanding of TCP/IP, DHCP, DNS, VLANs, subnetting, wireless networking, and practical experience troubleshooting switches, routers, and access points.

Hands-on experience with Microsoft 365 administration, particularly Exchange Online, Teams, SharePoint, OneDrive, user accounts, licences, and permissions.

Certifications such as CCNA, CompTIA Network+, CompTIA A+, Huawei HCIA-Datacom, or Microsoft 365 Fundamentals

Strong English and Kiswahili communication skills, sound troubleshooting ability, attention to detail.

Deadline for applications: 25th September 2026