Head of Workplace IT

What You’ll Do

At M-KOPA, you’ll own the Workplace IT roadmap end-to-end — from networks and telephony to end-user compute, identity, productivity tooling, and service management. You’ll lead and grow a multi-country Workplace IT team, own the opex and capex budget, and drive cost discipline across hardware, connectivity, telephony, and software. Join us in combining strong technical infrastructure with a genuinely user-focused mindset that keeps a fast-growing, multi-country fintech productive and secure.

Your Environment

Networks & telephony: Wired and wireless networks across all offices, warehouses, and retail sites; contact-centre telephony across ~10 call-centre sites

On-site infrastructure: On-prem hardware and physical environments — server rooms, power, cooling, physical security, CCTV

End-user compute & mobility: Full lifecycle management of laptops, desktops, and phones for 2,500+ employees, plus endpoint and mobile device management (MDM)

Identity & access: Identity platform (directory, SSO, MFA), joiner/mover/leaver processes, and recertification for internal and external applications

Productivity & collaboration: Core software suite selection and management (collaboration, back-office, AI tools), vendor/contract management, licensing/SaaS spend, meeting-room and AV systems

Security & resilience: IT-side security hygiene (patching, vulnerability remediation, endpoint protection, hardening), business continuity and disaster recovery

Our Workplace IT Approach

We balance cost, performance, security, and resilience — especially in variable-connectivity markets

We partner closely with the Security function on IT-side security hygiene, with clear ownership boundaries between the two functions

We keep access controls operationally excellent, low-friction for users, and audit-ready

We set and drive the norms and adoption practices that make tools actually succeed, not just get deployed

We measure ourselves against SLAs and service performance metrics that show IT is delivering

What You Need

We care more about your skills than where you got them from — relevant degrees or certifications (e.g. ITIL, CISSP, cloud/network certs) are desirable but not required.

Required Experience:

Proven leadership of a multi-site IT function at scale, ideally across multiple countries

Strong commercial and vendor-management skills — negotiating and managing ISPs, telco, hardware suppliers, and SaaS/MSP contracts

Strong security mindset and understanding of identity, endpoint, and network security

Solid network monitoring and performance fundamentals, and enough infrastructure depth (including physical/server-room engineering) to hold their own with specialists

Comfort operating in high-growth, emerging-market environments

User-focused mindset and experience collecting and responding to internal feedback on team performance

Experience leading a workplace IT team, or strong IC/manager experience in a related domain with demonstrable readiness to take the next step