Principal ICT Officer/Infrastructure Management

Key responsibilities

Provide end user support and training users on effective and efficient use of ICT facilities

Manage and administer Domain Policies, DNS, DHCP, active directory and Security

Install, configure, administer and manage the Corporate Antivirus System and ensure the appropriate level of anti-virus protection

Manage computer hardware preventive maintenance and repairs

Develop computer hardware specifications and evaluations

Install, Manage and monitor the money transfer systems – Money gram, RIA, Western union

Manage user accounts, file-access and resource privileges

Implement and maintenance of FTP, SFTP and Web servers

Management of SAN storage and virtualization

Installation and management of security certificates

Monitor and report on server health

Develop and implement ICT infrastructure strategies aligned with organizational objectives

Manage enterprise servers, storage systems, virtualization platforms, and operating systems

Ensure optimum performance, availability, and capacity of ICT infrastructure

Administer Windows, Linux, and other enterprise platforms

Manage Active Directory, identity management, and access control systems

Oversee database and application hosting environments

Maintain system documentation and configuration records

Implement infrastructure security controls and best practices

Manage endpoint security, firewalls, intrusion detection/prevention systems, and vulnerability management

Conduct infrastructure risk assessments and support compliance audits

Ensure adherence to organizational ICT security policies and regulatory requirements

Develop and maintain backup and disaster recovery solutions

Test business continuity and disaster recovery plans regularly

Manage cloud infrastructure services and hybrid environments

Monitor cloud resource utilization, costs, and performance

Coordinate ICT infrastructure procurement activities

Manage relationships with ICT vendors, suppliers, and service providers

Monitor SLA compliance and contract performance

Lead infrastructure implementation and upgrade projects

Participate in digital transformation initiatives

Prepare project plans, budgets, and progress reports

Supervise ICT Officers infrastructure management

Recommend infrastructure improvements and modernization initiatives

Qualifications and requirements

Minimum of nine (9) years relevant work experience, three (3) years served at grade of Senior ICT Officer in public service or private sector

Bachelor’s degree in Computer Science, Information Technology or equivalent qualification from a recognized Institution

Professional ICT qualification in Microsoft Certified Professional, VMware VCP, ITIL, AWS, Azure, or Google Cloud certifications

Management course lasting not less than four (4) weeks from a recognized institution

Proficiency in computer applications

Good interpersonal and communication skills

Possess high levels of integrity, ethical standards and professionalism

Knowledge of Active directory administration

General desktop support knowledge including hardware, software, networking, virtualization and cloud concepts

Fulfilled the requirements of Chapter Six of the constitution