IT Executive (Odoo ERP & IT Infrastructure)

Key Responsibilities

Provide day-to-day support for Odoo ERP users across manufacturing, inventory, procurement, sales, and finance functions.

Troubleshoot and resolve Odoo ERP functional and basic technical issues.

Coordinate with ERP consultants and developers for bug fixes, customizations, and upgrades.

Train users and assist departments in improving ERP usage and process compliance.

Monitor ERP performance, backups, and data integrity.

Support IT infrastructure including LAN, WAN, Wi-Fi, switches, routers, firewalls, and VPNs with third-party IT support vendors

Manage user accounts, permissions, printers, email systems, and endpoint devices.

Implement and maintain basic IT security measures including antivirus, endpoint security, password policies, and backup procedures.

Monitor network performance and respond to system or connectivity issues.

Maintain IT asset inventory and documentation.

Provide onsite and remote technical support to users.

Coordinate with external vendors for hardware, software, internet, and security solutions.

Required Skills & Qualifications

Education: Bachelor’s Degree or Diploma in IT, Computer Science, or a related field.

Experience: 2–3 years in IT support + ERP experience (Odoo in a manufacturing environment is strongly preferred).

ERP Skills: Deep familiarity with Odoo modules (Manufacturing, Inventory, Purchase, Sales, Accounting).

Networking: Basic networking knowledge (TCP/IP, switches, routers, Wi-Fi, firewalls).

Preferred Qualifications

Knowledge of Odoo modules such as Manufacturing, Inventory, Purchase, Sales, and Accounting is a must

Experience in manufacturing or industrial environments is plus

Certifications in networking or cybersecurity are a plus.

Key Competencies

Strong troubleshooting and problem-solving skills.

Good communication and user support skills.

Ability to work independently and manage multiple tasks.

Attention to detail

Customer Service Orientation

Team collaboration

Time management

Process improvement mindset