PRIME System Advisor

Principal Accountabilities System development: Provide end-to-end business analysis to identify, design, and test PRIME enhancements; play an active role in gathering and analysing enhancement opportunities and providing strategic recommendations, collaborate with business analysts, subject matter experts, and product owner to design enhancements and write user stories, liaise with software developers to ensure fixes and enhancements meet the needs of the organisation and are aligned with the project management methodology, and create documentation on system design. Facilitate the design and development of comprehensive reports for PRIME, ensuring they provide valuable insights that contribute to continuous improvement and informed decision-making across the organisation. Business and technical support: Provide second line business and technical support to PRIME end users, and for more complex requests, work with third line business and technical teams (internal and external) to find solutions to technical issues Improve PRIME uptake, usage, and data quality by building relationships with PRIME champions, gathering feedback, completing audits to review quality of PRIME data, continuously improving support materials to meet needs, taking actions to proactively share knowledge with end users, and proposing actions to make improvements Deployment: Support deployment of PRIME to new offices, including SCI Members, and new functionality to all end users; including completing Change Impact Assessments and preparing deployment materials Learning: Input to the identification of learning needs of end users and contribute to the development of PRIME guidance and training materials PRIME Administration: Act as the Project Record Manager for PRIME for fast onset humanitarian responses until project is established

Experience and Skills Essential

Understanding of NGO context and core concepts of programmatic delivery

Demonstrable understanding of project management in developmental or humanitarian contexts at operational level

Analytical Capability: Ability to gather, analyse, and prioritise opportunities to make system enhancements aligning with business requirements

Problem Solving: Demonstrates personal accountability for resolving complex technical issues and addresses challenges with creative solutions

Collaboration: Builds and maintains effective relationships with colleagues, external partners, and the global network of PRIME Champions

Appreciation and natural curiosity for how technology solutions support business processes, how they unlock value and can be a key driver of innovation and transformation

Passion for driving uptake of technology solutions to ensure return on investment and unlock value for organisations

Excellent verbal and written communication skills; ability to explain complex issues and technological solutions clearly and concisely to a wide range of audiences.

Ability to challenge and negotiate assertively and cooperatively with senior staff

Ability to manage a complex and varied workload, to work effectively under pressure, and to organise and prioritise work to ensure departmental deadlines are met

Desirable

Experience of systems development and support including requirements gathering, testing, release management, incident management, and change management processes

Understanding of the important of data, concepts of data mastership, and how this relates to systems architecture and integrations

Experience in design and delivering training on IT applications

Fluency in French, Spanish, and/or Arabic

Education and Qualifications Essential

Bachelor’s Degree: A degree in Computer Science, Information Technology, Business Analysis or a related field is preferred, but not mandatory if the candidate has sufficient relevant experience

Desirable

Professional Certifications: Relevant IT certifications (e.g., Certified Business Analysis Professional (CBAP), PMI Professional in Business Analysis (PMI-PBA), ITIL (Foundation) are highly desirable