Business & Digital Transformation Officer

Business & Digital Transformation Officer Head of Risk, Finance & Strategy ICT Department The Business & Digital Transformation officer shall provide internal ownership of APF's technology environment and serve as the link between business users and technology service providers. The role exists to ensure that APF derives maximum value from its technology investments through system optimization, business process automation, systems integration, management information reporting, vendor oversight, cybersecurity governance, and alignment of technology with strategic objectives. The appointee shall oversee technology vendors and technology projects but shall not be primarily responsible for routine maintenance of infrastructure already managed by extemal service providers.

KEY RESPONSIBILITIES

Systems Optimization & Business Enablement Serve as the internal business owner of all business systems.

Gather business requirements from users and departments.

Translate business needs into technical requirements for vendors.

Drive continuous improvement of workflows and processes.

Lead automation Initiatives.

Monitor system utilization and recommend enhancements.

Ensure all systems support operational efficiency.

Systems Integration & Project Management Develop and drive APP’s systems integration roadmap.

Coordinate integration between: (Core Banking System, CRM-Loan Origination Modules,

Hr & People management Systems, Accounting Systems, Mobile Applications, Credit Reference Bureaus, Regulators related System integrations)

Reduce manual reconciliations and duplicate data entry.

Ensure data consistency across systems.

Lead technology projects including:

System upgrades, New module implementation, Channel development, Process automation, Systems integration, Product digitization.

Management Information & Data Analytics

Develop management dashboards.

Improve data quality across systems.

Support strategic reporting.

Develop branch, product and portfolio analytics.

Drive data driven decision making.

Vendor Management Manage all ICT vendors.

Monitor vendor SLAS.

Conduct quarterly vendor performance reviews.

Validate vendor Invoices and technology-related expenditures

Participate in contract negotiations.

Assess value for money from technology investments.

ICT Governance & Risk Management Maintain ICT policies.

Coordinate ICT risk assessments. Coordinate ICT audits.

Monitor cybersecurity controls implemented by vendors.

Coordinate business continuity and disaster recovery testing.

Ensure Data Protection Act compliance.

Ensure data back up is done as per guidelines

Strategic Technology Planning Develop APP’s ICT roadmap Advise management on technology investments. Identify emerging technologies.

Support digital transformation initiatives.

MINIMUM QUALIFICATIONS

Academic;

Bachelor’s Degree in: Information Technology, Computer Science, Information Systems, Software Engineering or related ICT Fields

Professional Qualifications:

At least one of the following Certifications: ITIL, Princes, Microsoft Dynamics, Azure Fundamentals, CISA, CISM, PMP Experience; Minimum 5 years ICT experience.

At least 3 years in: Microfinance, Banking, Fintech, SACCO, Digital Lending Preferred experience: Core banking systems, CRM platforms, Systems integration, Vendor management