IT & Systems Engineer (Network Automation)

Job Objective:

Design, develop, and maintain automation and software solutions that streamline and optimize the company’s systems and infrastructure, applying strong software engineering, system design, and architecture principles.

Reporting Line: IT Development Manager

Key Duties and Responsibilities

Gather system user requirements and translate them into robust system architecture and software design specifications for automation and integration solutions

Design, develop, and implement scalable software and automation solutions for configuration, provisioning, monitoring, and troubleshooting across enterprise systems and integrations, applying sound system design and architecture practices (network environments, including NNIs, are a key application area)

Architect and build monitoring and analytics capabilities into automation solutions to enhance system performance, scalability, proactive management, fault detection, and reporting

Develop and maintain well-architected automation scripts, services, and workflows using tools such as Python, Ansible, Terraform, and REST APIs to streamline operations across systems

Design and implement integrations between automation platforms and B/OSS systems, applying strong system architecture practices to ensure seamless interoperability with existing systems

Research and evaluate emerging technologies, frameworks, and architectural patterns to enhance automation capabilities and recommend innovative solutions for improving systems and operations

Develop and maintain documentation, including system architecture and design diagrams, automation processes, integration workflows, and technical guidelines

Own the full software development lifecycle for automation and systems engineering projects, including requirements analysis, system design and architecture, development, testing, implementation, and maintenance

Provide support and troubleshooting for automated systems and processes, collaborating with operations teams to resolve issues

Ensure business data completeness, consistency, and integrity, managing master and transactional data effectively

Ensure business continuity through proper and regular backups of system and user data

Identify opportunities and champion business process automation to improve efficiency and reduce manual workloads

Ensure compliance with security, reliability, and sound architectural best practices in all systems and automation solutions

Assist other departments and lead projects, providing reports as requested by the IT Development Manager

Minimum Qualifications

Bachelor’s degree in computer science, Software Engineering, Information Technology, or a related field from a recognized university

Certifications in software development, systems/solutions architecture, or cloud platforms (e.g. AWS, Azure, GCP) are desirable

Networking certifications such as CCNA, CCNP, or JNCIA are an added advantage

Experience and Skills

Minimum 3 years’ experience in systems/software engineering, application development, or a related technical role

Strong foundation in system design, software architecture, and development best practices (e.g. design patterns, microservices, API-first design, scalable architectures)

Solid understanding of networking technologies including BGP, OSPF, DNS and DHCP

Proficiency writing automations with scripting languages such as Python and Bash

Working knowledge of YANG, YAML, and JSON

Familiarity with using REST APIs

Working knowledge of Git

Excellent understanding of technology concepts such as SDLC, systems engineering, IT performance management, IT operations, operational monitoring, security monitoring, and KPIs

Knowledge of various IT infrastructure technologies (e.g., applications, servers, networks, and storage)