IT Officer

Key Duties and Responsibilities

Manage and maintain IT infrastructure, including servers, network, Wi-Fi, switches, and cabling

Administer the company ERP system, manage user access, and troubleshoot system issues

Provide first and second-line IT support to staff for laptops, desktops, printers, and mobile devices

Set up new devices, user accounts, and email for new employees

Manage the company email system, shared drives, and collaboration tools

Implement and enforce IT security policies, including password management and data access controls

Conduct regular data backups and test recovery procedures

Monitor for and respond to cybersecurity threats and unauthorized access

Manage and maintain the CCTV surveillance system and access control systems

Support production floor technology such as barcode scanners and label printers

Maintain the IT asset register and liaise with vendors for technology installations and upgrades

Train staff on ERP and other business systems, and develop simple user guides

Qualifications and Experience

Diploma or Degree in Information Technology, Computer Science, or a related field

2–5 years of experience, with at least 2 years in IT support or systems administration

Hands-on experience administering an ERP systems

Solid understanding of LAN/WAN, TCP/IP, firewalls, and network security principles

Proficiency in administering Microsoft 365 or Google Workspace

Relevant certifications (CompTIA A+, Network+, ITIL) are an added advantage

Experience with CCTV and biometric access control systems is an added advantage

Self-starter who is calm under pressure and communicates well with non-technical staff