CCTV Operator

KEY DUTIES / RESPONSIBILITIES Ensure all fleet tracking devices are active. Track fleet locations by GPS in real time/historically and share incident reports. Monitor driver speed, locations, distance, fuel use, areas visited, mileage, issues and vehicle usage; recommend fleet/usage/policy adjustments. Assist with fleet scheduling, forecasting and surveying current user trends. Ensure drivers comply with company regulations. Identify on-road exceptions/emergencies; liaise with the Logistics Planner/security on alternative routes and remedial action. Liaise with drivers, operations and management to ensure goods are delivered as ordered/directed. With the Logistics Planner/HOD, implement, maintain and support policies/processes for effective fleet operations. Support fleet-management digitisation; ensure no data loss/delays and accurate fleet information. Develop and present vehicle-tracking management reports to the Logistics Planner. KEY OUTPUTS / DELIVERABLES Timely real-time fleet monitoring. Accurate, timely tracking reports. Boosted efficiency. Enhanced productivity. Cost control. QUALIFICATIONS & EXPERIENCE Diploma/Bachelor’s Degree in IT, electronics, operations management or related field. Diploma/Bachelor’s degree in procurement, supply chain and logistics, or data analysis Relevant security training in military/police or another relevant field At least 2 years’ relevant tracking experience in the same industry. At least 1 year’s hands-on weighbridge operations experience Experience in large-scale tracking environments such as fleet management. In-depth knowledge of the latest electronic tracking systems. Current Police Clearance Certificate is a must-have. KEY SKILLS & COMPETENCES Decision-making: Well-balanced judgement and logistical/management skills to mitigate operational threats/risks. Planning/organisation: Strong organisational, management and service-orientation skills; plan with little supervision, up-manage and seek support when needed. Accountability: Comply with service rules, regulations, policies and procedures; take full responsibility for actions/decisions. Technology awareness: Willingness to use automation; computer skills and basic familiarity with vehicle tracking systems and cars. Work under stress: Professional, courteous and effective in stressful environments. Communication: Give clear, concise oral/written instructions; high confidentiality.